Account Support

All the tools and resources to manage your account.

Reorder Checks

To reorder checks, you can order online, call our Member Contact Center at (888) 786-2791, or visit one of our branch locations. The cost of your checks will be automatically deducted from your checking account (cost will vary depending on style or quantity ordered.)

Reorder Online Now

Report Lost or Stolen Debit/Credit Card

If your debit or credit card is lost or stolen, please report it immediately. Prompt reporting will help avoid unauthorized charges to your account. You have three contact options:

Available 24/7 (closed Thanksgiving and Christmas)

Available 24/7

  • Need to dispute charges on your debit or credit card? Call (877) 504-3009

Available 24/7 (closed Thanksgiving and Christmas)


PLEASE NOTE: Additional information regarding your rights and responsibilities can be located within your Information Concerning Your Personal Accounts brochure or by contacting our Member Contact Center at (888) 786-2791.

Travel Notice

Going on a vacation or business trip? Let us know your travel plans beforehand to ensure access to your Visa® debit card or credit card is not interrupted. Transactions outside your normal purchasing pattern can be flagged for suspicious activity through our fraud protection services.

Benefits of submitting a travel notice:

  • Protects against fraud
  • Helps ensure card usage isn’t interrupted
  • Travel with the convenience of using your card

To submit a travel notification for your debit or credit card, please call our Member Contact Center during business hours at (888) 786-2791.

Need to catch us at night or on the weekend? Call our Card Support Center (available 24/7) at (877) 268-2612.

Direct Deposit

Get your money faster, with no footwork. With direct deposit, you can get paid up to two days earlier1.

  • Security – Reduce the possibility of lost or stolen checks, giving you the peace of mind of knowing your money is safe in your account.
  • Skip the Line – Stop waiting for your payroll, Social Security Checks, and other payments to be credited.

Set up Direct Deposit
Ask your employer if they have a direct deposit form. If so, fill out their form for a new direct deposit request or a change request. If your employer does not have a standard form, fill out this form.

  1. Download and print this form 
  2. Fill out the form
  3. Provide this form to your employer or agency

If you have any questions about setting up your direct deposit with St. Mary’s Bank, please contact our Member Contact Center at (888) 786-2791, or stop by any of our branches.

 

More Options

FAQs

Where can I find my account number in online banking?
Login, then choose the account that you want to see the information for. Once you are in the account go to the account detail. There you will have access to your account number.
I have forgotten my debit card or credit card PIN. Can I request a PIN reminder?
If you have forgotten your debit card or credit card PIN, you may request a PIN mailer reminder at any branch office or by contacting our Member Contact Center at (888) 786-2791.
How do I unlock my Online Banking?
Please contact the Member Contact Center at (888) 786-2791 for assistance.
How do I set up an external transfer in online banking?

When you are in online banking, hover over 'Move Money' and then click 'Transfers'. (Click on “Transfer” directly if you are in mobile app)

  • Transfers > under "More Actions" tab > click on “Add Account” > click "Add an account to transfer money" > click “Manually add external account” > enter external transfer account information then click "Continue" to complete.'
  • The system will then generate micro deposits that will be sent to the other financial institution within 3-5 business days. 
  • Log into your other financial institution's online banking to retrieve micro deposit amounts.
  • Once you have the micro deposit amounts, log back into St. Mary's Bank Online Banking app, under "Settings" then "Accounts", confirm external transfer account by entering in the micro-deposit amounts.

Once this is complete, you will be able to use the external transfer account.
How do I report card fraud?

If your, debit or credit card is lost or stolen, please report it immediately. Prompt reporting will help avoid unauthorized charges to your account. You have four contact options.

  • Online & Mobile Banking: Within Tools & More, the primary accountholder may access card management to block the card.
  • Member Contact Center: (888) 786-2791 Available Mon-Fri 8am – 5:30 pm, Sat 8am – 12pm
  • Card Support Center: (877) 268-2612 Available 24/7 (Closed Thanksgiving and Christmas)
  • Outside of US: (909) 941-1398 Need to dispute charges on your debit or credit card?
  • Call Card Dispute Support: (877) 504-3009  Available 24/7 (closed Thanksgiving and Christmas)